Issue link: http://digital.corporatepress.com/i/186210
sible. This analysis consisted of an annual O&M review, benchmarking to see how efficient the department has been running, and some financial opportunities to reallocate funds to address deferred maintenance and preventive maintenance. All data is also reviewed to make sure cost reductions are being achieved. John Powers, Manager Informational Technology, and his staff have led the department down a number of trails to review how technology can make our Facilities Management Department even more efficient. From iPads for our utility staff to iPhones for maintenance staff to track quality assurance inspections, the use of technology continues to be integrated in everything we do. New computerized portals have been developed to track over 10,000 work requests a month to measure areas and timely responses. OUR WARRANTY OUR WARRANTY HAS THE CAMPUS HAS THE CAMPUS CA COVERED CO COVERED Jenna Elmer, Assistant Director of Human Resources, and APPA Emerging Professional and Supervisor's Toolkit trainer, has brought her positive attitude and tireless work ethic to our department and continued developing an Apprenticeship Program to address the loss of 60 percent of skilled trade positions in the next ten years. In addition, she has assisted in developing an outstanding customer service program, FM CARES, which is focused on providing outstanding service to our customers. Mark St. Onge, Superintendent of HVAC, Plumbing, Maintenance, and Plants and APPA Emerging Professional, is a true success story within APPA. Developing through the years and taking on more responsibility, Mark has attended the APPA Institute, Leadership Academy, and the Emerging Professional training. Administrative Support Staff led by Renee Cota have provided the professionalism and quality of work expected of an APPA Award of Excellence Team. This is evident by the detailed administrative project support provided by Kathia Gin, along with the support provided by Veronica Castro, Alejandra Zell, Hope Bejarano, and Andrea Lawyer to their leaders by providing quality customer service and timely reporting. The ability of our support staff has been critical in taking the right trail for positive and timely results. ONE TEAM ALL ON THE SAME TRAIL TO THE TOP As One Team, the University of Arizona Facilities Management Staff continues to work together to improve processes, run our department as effectively and efficiently as possible, and provide outstanding customer service while utilizing APPA's support during this journey. Thank you U of A Facilities Management and APPA! CLASSIC MADE BETTER. Spring City's new Symphonic LED System produces superior downward uniformity Awards Deadline: January 31, 2014 www.appa.org/recognition while achieving over 80 lumens per watt and is now backed by a 10-year warranty. Find more information at www.springcity.com or call today, 610-569-4224. Facilities Manager | september/october 2013 | 33