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columns JULY/AUGUST 2013 VOLUME 29 • Number 4 From the Editor................................................. 4 COIN Toss........................................................... 21 Guckert and King Win 2013 Rex Dillow Award By Steve Glazner Appreciating the Effort: The Psychology of Providing Services By Joe Whitefield Facilities Digest.................................................. 6 By Anita Dosik Facility Asset Management.......................... 45 Perspective....................................................... 11 Physical Plant Public Relations By Matt Adams, P.E. Contracting for Grounds Maintenance Services By Sabeena Hickman, CAE, CMP Code Talkers..................................................... 48 From the APPA Board.................................... 15 Reducing Water and Sewer Costs By Larry Spielvogel, P.E. Professional Development Committee By Chuck Scott Knowledge Builders....................................... 50 Membership Matters..................................... 19 APPA Student Membership on the Rise By Santianna Stewart APPA BOK: General Administration and Management By Jack Hug, APPA Fellow The Bookshelf.................................................. 53 Book Review Editor: Theodore J. Weidner, Ph.D., P.E., CEFP, AIA New Products................................................... 55 Compiled by Gerry Van Treeck Index of Advertisers....................................... 56 15 Please share your magazine with others and recycle when discarding. 2 | july/august 2013 | Facilities Manager 48 53